MyCombinvest: TheComprehensive Mobile Appfor Insurance Management
MyCombinvest offers a client-centric mobile app that integrates seamlessly with Catalyst CRM, providing policyholders with instant access to insurance policies, updates, and essential services, enhancing user experience and engagement.
MyCombinvest in Numbers
5K+
100+5K+100+MyCombinvest: Comprehensive Mobile Solution for Insurance Policyholders
MyCombinvest, developed by Combinvest.ch AG, is a mobile app designed to provide insurance policyholders with instant access to their policies and a range of essential services. Integrated with Catalyst CRM, MyCombinvest offers features such as contract management, tax return submissions, accident assistance, and more.
This client-facing app aims to centralize insurance information, enhance customer communication, and provide a seamless user experience for Combinvest’s clients.
Project goals
Create a user-friendly interface to provide seamless access to insurance policies and essential services.
Include features like contract management, tax return submissions, accident assistance, and benefits for constant user engagement.
Ensure real-time synchronization with Catalyst CRM to provide up-to-date policy information and client data.
Rewrite the app using Flutter for improved performance, scalability, and future adaptability.
Utilize robust security protocols to protect user data and ensure compliance with privacy regulations.
Results
The development of the MyCombinvest app allowed Combinvest to broaden its range of offerings.
The app provided solutions to common issues faced by clients, enhancing their overall experience.
Improved and streamlined communication between clients and brokers.
The app served as an effective tool for generating new leads for insurance brokers.
As of June 2024, MyCombinvest had 3,650 active users, with 3,300 having already become Combinvest clients.
Initiated in April 2024, the development of a client-independent mobile application ensures cost-efficiency and adaptability. The app's codebase can be easily customized for various customers.
Overcoming Challenges
Combinvest leadership envisioned a mobile application to help clients manage their insurance contracts. The app was designed to resolve common issues like lost documents, forgotten expiration dates, and misunderstood policy statements.
Competing apps at the time were tied to specific insurance providers or products, forcing clients with multiple policies to use several apps. This allowed competitors to access Combinvest’s clients. The goal was to fully engage and retain clients within Combinvest’s services.
Solution Implemented
The proposed solution was to enable users to view all their insurance contracts, including those not brokered by Combinvest, requiring the development of an API and a back-end system, leading to the inception of Catalyst CRM.
With the release of Catalyst CRM in 2018, the leadership proceeded with the mobile app, adding extensive functionality beyond just viewing contracts. The initial Community App, launched in July 2021 using the Ionic framework, was later rewritten with Flutter in 2023, with the first release of the new app in February 2024. This app included features like 'Dashboard,' 'Contracts,' 'Benefits,' 'Service Package,' and 'Tax Return' to ensure constant user engagement.
The Tech Stack BehindCombinvestProject
Core Features Implemented
Dashboard
Provides instant access to all app functionalities via intuitive tile widgets, allowing users to browse, identify, and access their insurance policies easily.
Contracts
Offers access to client policies, categorized by relevant insurance coverage, with data synchronized from Catalyst CRM for viewing and managing policies.
Tax Return Chat
Features a chat interface for users to fill and submit tax return information, enabling tax accountants to gather, process, and submit declarations.
Benefits
Allows partner companies to post ads, special offers, and discounts, with users able to review and claim benefits or contact partners for details.
- 40K+Total Users
- 18KAverage Monthly Active Users
- 4.8*G2 Rating
- 75K+Total Users
- 250+Total Number of Brokers and Administrators
- 40K+Total Users
- 18KAverage Monthly Active Users
- 4.8*G2 Rating
- 75K+Total Users
- 250+Total Number of Brokers and Administrators