According to the Salesforce State of Service report, 85% of executives with service oversight identify customer service as a critical competitive differentiator. Conversely, where service is lacking, customers tend to be scarce.

52% of consumers have reportedly switched brands in the past year due to poor service. Even more alarming is that loss of revenue due to poor customer service costs U.S. businesses $1.6 trillion annually.

Salesforce Sales Cloud is a platform that enables sales teams to manage their customer relationships and close more deals. Businesses of all sizes can use it, and it is crucial to any company that wants to grow.

We will discuss the features of Salesforce Sales Cloud and how it can benefit your business. If you are looking for a robust CRM solution, you need to consider Salesforce Sales Cloud.

1. Improve How You Sell

It provides sales teams with a dynamic, single view of customer interactions and activity across all traditional and digital channels. Its functionality allows sales administrators to track customers' past purchase history, their contact information, and where they are in the buying cycle.

It makes it easy to identify up-sell and cross-sell opportunities based on customers' previous purchase behaviors or any other data that will help you best serve your clients.

Salesforce Sales Cloud also provides sales managers with visibility into their teams' performance. The platform allows owners to monitor the activity across departments, including marketing, support, and case management. It ensures that you can see what other teams are doing to help close deals.

Suppose your company is already using other products, such as email marketing services or social media platforms. In that case, it connects these tools to make all communications with customers available in one place. It will make it easier for your business to sell efficiently by allowing you access to information about clients no matter which software they use.

2. Collaborate Like Never Before

Salesforce Sales Cloud can be used to keep your team organized and efficient by providing tools for teams to collaborate, communicate and share information. For example, Salesforce Commerce Cloud can be integrated with your CRM software so that you can assign tasks and collaborate on deals from within the same platform. Teams have access to a single view of customer data, no matter where they are or what group they belong to. In addition, it is possible to install various apps to facilitate collaboration. It allows your employees to sync calendars together so that everyone is on the same page when scheduling meetings with clients. You can also save documents directly into cloud storage to access anyone when working on a specific project or deal together. Salesforce Sales Cloud also allows managers to set approvals for sharing contact information with other departments within the organization. With this capability, only designated individuals will have access to potentially sensitive data so that everyone who needs it has access while keeping private information protected at all times.

3. Put Your Business Under the Microscope

Salesforce Sales Cloud helps you better understand your business by providing reporting tools for all users. As your employees use the platform, they will be able to provide feedback through surveys so that managers can determine what is working well and what areas need improvement. Managers can also use the reporting data to create reports based on metrics such as revenue or the number of deals closed to identify strengths and weaknesses in their team. Managers can then present information back to employees to highlight possible processes for improvement, which will help them boost performance levels. Employees are more likely to feel like they are part of a successful organization when they know how their actions impact success rates and numbers at the company level. Tight integration between departments will build a more cohesive team with a shared vision.

4. Extend Your CRM to The Cloud

Salesforce Sales Cloud is designed to help you organize your workflow, set tasks, track deals, and collaborate with contacts. You can also access it from anywhere to gain insight into your business status at any time. With Salesforce's mobile app, you have access to all of this information no matter where you are. As a result, your employees will be able to reach out to clients at any time to move deals forward or send marketing materials so that they can stay top-of-mind when potential customers are ready to buy. They can use the app to securely access all of their data and workflows to close deals more effectively. Employees will also better understand what is happening in other departments, including marketing. It allows you to communicate with customers as a group rather than as separate teams working on different aspects of your business. It helps you ensure that leads are being handed off properly between departments, which makes it easier for clients to receive optimal service from start to finish. Just as businesses have grown to incorporate tools such as Dropbox or Evernote, utilizing cloud software for CRM will change the way sales teams operate by making communication and organization more efficient. By integrating salesforce lightning with other popular cloud software, businesses can access all their customer data from one platform and contact them whenever necessary.

5. Go Mobile

The mobile app for the platform allows users to access the platform from a smartphone or tablet. You can use it to view all of your data, reports, and calendars in real-time so that you are always on top of important information. Managers can also use mobile tools to check in with their employees throughout the day without sending emails or holding meetings. When employees have access to this information, they are more productive, which helps increase sales figures for your business over time. It provides several features, such as advanced customer relationship management tools, improved sales productivity, and contact management. It also allows your employees to view custom dashboards that provide real-time information about team activities, manage tasks and monitor business metrics. You can ensure that everyone within an organization is pulling in the same direction at all times. You will also be able to access files and documents by uploading them to cloud storage to be accessible no matter which device people are using. The mobile app lets members of your teamwork more efficiently and effectively by providing instant access to important client data and other communications tools so that nothing falls through the cracks.

6. Make Business Collaboration Easy

Salesforce integration offers several popular tools that allow you to share files and documents directly into cloud storage so that anyone has access when working on a specific project or deal together. It will save time because employees won't have to download information from one platform and upload it to another to share it. With Salesforce Service Cloud automation, you can also save time when sending marketing materials to clients by uploading your files and documents directly to the cloud so that everyone involved has access and can get started right away. It can be beneficial for teams working on a tight deadline because it allows you to avoid the time-consuming process of downloading, uploading, and sending individual emails one at a time. Android and Apple devices support Salesforce Sales Cloud, which means that your entire team has access to information whenever they need it. Implementing the mobile app makes collaboration easier because employees will be able to reach out to clients at any time. You can stay connected with them even if you are away from your desk or office, which builds trust between you and the client.

6. Focus on Your Customers

By making it easier to share information, Salesforce Service Cloud helps you contact your customers so that they can remain top-of-mind when potential sales opportunities arise. Rather than sending emails or relying on word of mouth through the grapevine, you have access to all customer data in one place. You can then prioritize tasks based on where clients are purchasing a product or service from your company. Salesforce also allows users to track interactions so that everyone is on the same page about past conversations and comments made by each client. Any future communication will be more effective since previous feedback has already been considered. Salesforce marketing cloud provides a single view of customer information for your entire organization. With this data in one place, all employees and managers will know exactly where to look when they need to find any piece of stored information. If sales reps are working with clients on deals, they will be able to access past sales history, campaign effectiveness, or product reviews that their manager can use to help close new deals. Managers can also present reports back to customers to have complete visibility into how their business is performing within the larger company

Conclusion

SME businesses should implement lean software development principles into their software development efforts. Poor software development is all about creating value for the customer while minimizing waste. When applied correctly, it can help businesses achieve several objectives, such as improving product quality, reducing time-to-market, and increasing customer satisfaction. We hope that you have found this helpful information and will help you improve your business.